Visual Merchandising Team Manager - University of Louisville Store

$39,520 - $43,680/Yr

Follett Corporation - Louisville, KY

Full-time - Mid Level

Louisville, KY

1,001-5,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

The Visual Merchandising Team Manager at the University of Louisville Store is responsible for managing the General Merchandise department, overseeing employee activities to achieve financial and marketing goals. This role involves coordinating sales promotions, assisting customers, and leading the team during special events and gameday operations. The manager will ensure compliance with company policies while demonstrating strong knowledge of Follett systems and strategies to drive profitable sales and control expenses.

Responsibilities

• Supervises the employees of the department, including assigning and evaluating work as well as interviewing, hiring, and training new employees.
• Supervises the Home Office-regulated Return-to-Vendor (RTV) receiving and scanning processes.
• Assists customers in finding products.
• Manages the special order functions and notifies customers.
• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Builds key partnerships with other store staff and campus organizations for promotional and special events and assists with off-site sales opportunities.
• Conducts store walkthroughs daily to ensure proper stock levels, inventory placement, and customer service levels.
• Manages the in-store merchandise display from the stockroom to the sales floor, serving as the liaison between the Store and the Planner.
• Creates and maintains displays in compliance with company standards.
• Executes Home Office-initiated markups and markdowns, analyzes financial reports, processes purchase orders, and approves invoices.
• Partners with the Store Manager to execute promotions and sales and ensures proper inventory levels based on sales and trends.
• May perform website maintenance and fill orders.
• Maintains price accuracy and merchandise availability on the store website.
• Responds to student, faculty, staff, alumni, and other customer questions and issues resolving escalated issues as necessary.
• May manage the store in the store manager's absence or occasionally supervise other departments.
• May open or close the store.
• Performs other related duties as assigned.

Requirements

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• 3-5 years of retail supervisory experience.
• Computer literacy.
• Strong communication skills (verbal and written) are required.
• Previous supervisory/management experience is required.
• General computer skills.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k) matching