VoIP Systems Support Specialist - Fort Belvoir

The Judge Group - Fort Belvoir, VA

Full-time

Fort Belvoir, VA

Administrative and Support Services

About the position

The VoIP Systems Support Specialist will provide onsite support for a Voice over IP (VoIP) modernization effort for the U.S. Army at Fort Belvoir. This role involves maintaining and troubleshooting Ribbon Communications systems, ensuring optimal performance and availability of VoIP services. The specialist will work closely with the Network Enterprise Center (NEC) and other designated government representatives to deliver technical assistance and training, contributing to the self-sufficiency of site personnel in managing the VoIP system.

Responsibilities

• Assist the NEC or DGR in matters relating directly or indirectly to system performance.
• Survey, analyze, evaluate, and provide technical advice/trouble resolution pertaining to the performance and functionality of the VMOD system.
• Provide technical assistance, guidance, and training to the site NEC personnel.
• Assist with the system administration and maintenance of the VMOD system.
• Maintain system availability and performance, utilizing government-furnished Maintenance and Administrative Positions (MAAPs) trouble resolution tools and GFE.
• Assist the NEC in the detection and resolution of system/component failures/errors.
• Support routine system software installation, upgrading, updating, and replacement per the contract.
• Support routine system hardware installation, upgrading, updating, and replacement per the contract.
• Perform system database backup and restore operations.
• Manage audit trail and ID/password administration.
• Conduct first echelon maintenance including updating switch system profiles and power-off procedures during emergencies.
• Modify fiber patch panels to support system requirements and maintain performance objectives.

Requirements

• Active secret clearance or above
• CompTIA Security+ certification
• Experience with Ribbon or similar Unified Communication systems in DoD environments
• Working knowledge and experience installing, managing, maintaining, and troubleshooting all components of the Ribbon system.