VoIP Systems Support Specialist - Fort Carson

The Judge Group - Fort Carson, CO

Full-time

Fort Carson, CO

Administrative and Support Services

About the position

The VoIP Systems Support Specialist at Fort Carson is responsible for providing onsite support for a Voice over IP (VoIP) modernization effort for the U.S. Army. This role involves managing, maintaining, and troubleshooting Ribbon Communications systems, ensuring optimal performance and compliance with cybersecurity requirements. The specialist will work closely with the Network Enterprise Center (NEC) personnel to deliver technical assistance and training, fostering self-sufficiency among site personnel in operating the installed systems.

Responsibilities

• Assist the NEC or DGR in matters relating directly or indirectly to system performance.
• Survey, analyze, evaluate, and provide technical advice/trouble resolution pertaining to the performance and functionality of the VMOD system.
• Provide technical assistance, guidance, and training to the site NEC personnel.
• Maintain system availability and performance, utilizing government-furnished Maintenance and Administrative Positions (MAAPs) trouble resolution tools and GFE.
• Assist with system administration and maintenance of the VMOD system.
• Detection and resolution of system failures/component failures/errors.
• Routine system software installation, upgrading, updating, and replacement per the contract.
• Routine system hardware installation, upgrading, updating, and replacement per the contract.
• System database backup and restore.
• Audit trail and ID/password administration.
• Performance of first echelon maintenance including updating switch system profiles and power-off procedures to protect the system during emergencies.
• Modification of fiber patch panels to support system requirements and maintain system performance objectives.

Requirements

• Active secret clearance or above
• CompTIA Security+ certification
• Experience with Ribbon or similar Unified Communication systems in DoD environments
• Working knowledge and experience installing, managing, maintaining, and troubleshooting all components of the Ribbon system.