Allsup Employment Services - St. Louis, MO
posted about 1 month ago
Allsup LLC is a people-centered organization dedicated to helping individuals with disabilities lead financially secure and healthy lives. The Operations Manager plays a crucial role in ensuring customer satisfaction by managing the daily operations of the Vocational Coordinator Team. This position involves setting goals for the team, assisting them in meeting and exceeding those goals, and conducting one-on-one meetings with employees to foster strong relationships and provide performance feedback. The Operations Manager will also perform quality assurance audits weekly and provide constructive feedback to both the team and management. The primary objective of this role is to assist Social Security Disability recipients in achieving self-sufficiency through gainful employment in the Ticket to Work Program. This includes providing ongoing guidance related to workplace accommodations. The Operations Manager will analyze business data to make recommendations for improving operations and customer experience, as well as forecast and plan for future needs. They will also be responsible for developing and implementing key performance indicators (KPIs) and metrics, ensuring that all employees understand and utilize the company's best practices in their roles. In addition to managing the team, the Operations Manager will identify opportunities for process improvement and work collaboratively to implement these changes. They will develop and deliver presentations and programs to motivate and educate team members, communicate company goals effectively, and handle customer complaints in a timely manner. This role may also involve leading or assisting in special projects and other duties as assigned, making it a dynamic and impactful position within the organization.