Transcend It Solutions
posted 2 months ago
Full-time - Senior
Professional, Scientific, and Technical Services
About the position
The Voice Engineer position is a senior-level role focused on supporting and migrating traditional phone systems to Cisco cloud solutions. The role requires extensive experience with Cisco voice technologies, particularly in a healthcare environment, and emphasizes strong communication skills alongside technical expertise.
Responsibilities
- Perform support and solutions for Cisco and VOIP related systems.
- Support Cisco voice telephony systems for calling and back office business units.
- Manage all aspects of the Cisco Webex Calling Dedicated Instance, including Communications Manager, IM & Presence, Unity Connection, Expressway, and Cisco Emergency Responder.
- Integrate Cisco and third-party hospital and clinical systems with Cisco Webex Calling Dedicated Instance.
- Configure and troubleshoot using Cisco Webex Control Hub, including monitoring Cisco UC applications.
Requirements
- Hands-on experience in Cisco technologies such as Cisco UC Manager, Cisco Unity Connection, and Cisco Emergency Responder.
- Five or more years of experience supporting, troubleshooting, and developing Cisco Communications and networking technologies.
- Experience with Cisco Unified Communications Manager/Call Manager and Cisco Expressway for Mobile Remote Access.
- Knowledge of protocols & technologies such as H323, SIP, RTP, PRI, and others related to voice traffic.
- CCNA certification or higher required, with specialization in Voice or Collaboration preferred.
Nice-to-haves
- Talkdesk integration experience
- Recent WEBEX experience
- Healthcare experience
Benefits
- Minimal travel required
- Opportunity to work in a team-oriented environment
- Access to advanced Cisco technologies
