Voice Operations Specialist - Part Time - Nights

ProMedica • Sylvania, OH

387d

About The Position

The Voice Operations Specialist is a part-time position at ProMedica Flower Hospital, responsible for managing the hospital's communication systems, including operating the telephone system and handling calls for service. This role serves as the first point of contact for customers, ensuring a positive impression while adhering to defined policies and procedures. The specialist will also monitor alarms, dispatch security personnel, and maintain records related to telephone operations.

Requirements

• High school diploma or GED required.
• Basic keyboard knowledge needed for general typing tasks.
• Operational proficiency using a two-way radio.
• High degree of interpersonal skills to handle a high volume of calls and portray the hospital positively.
• Ability to operate telephone console equipment and knowledge of its functions and capabilities.
• Physical ability to sit for extended periods and occasionally lift binders, folders, files, etc.

Nice To Haves

• Experience in a healthcare setting is preferred.
• Familiarity with emergency procedures and hospital operations.

Responsibilities

• Operates telephone system and emergency phones to answer incoming calls in a prompt and courteous manner, transfers calls to the appropriate personnel.
• Responsible for reporting all fire alarms or fire drills to the fire department and documenting emergency code calls on the overhead paging system.
• Intermittently makes and relays messages for department heads and staff members as requested.
• Answers inquiries of a routine nature such as hospital hours and locations, consistent with established hospital policy.
• Pages emergency information, physicians, and other hospital personnel as requested via intercom and/or other paging devices.
• Maintains records related to the telephone operations such as logs of employees/Physicians on call for designated areas and Emergency Code Communications.
• Manages surveillance monitoring and the completion of all CAD documentation related to Security Operations.
• Notifies Voice Operations Leadership of any difficulties or problems with the equipment and reports problems to proper companies or manager for repair.
• Flexibility to work additional hours and shifts as needed.
• Provides training to new personnel as requested and gives feedback regarding the need for additional training.
• Familiar with various software programs needed to maintain various daily/monthly schedules such as surgery schedule, physician on-call schedule as needed.
• Performs other duties as assigned.

Benefits

• On-the-job training

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED