Windstream - Boston, MA
posted 19 days ago
The Voice Repair Specialist II is a key role within the Kinetic Business Support team at Windstream, responsible for handling escalations from lower-tier specialists and technicians, as well as direct end-user business customers. This position focuses on resolving complex voice-related issues through effective coordination with various support teams, particularly in TDM and VoIP switching platforms. The role emphasizes customer satisfaction and efficient problem resolution in a service center environment.