Windstream - Topeka, KS
posted 19 days ago
The Voice Repair Specialist II plays a crucial role in the Kinetic Business Support team at Windstream, focusing on resolving complex telecommunications issues for business customers. This position involves handling escalations from lower-tier specialists and technicians, ensuring effective coordination with various support teams to address problems related to TDM and VoIP switching platforms. The specialist is expected to provide exceptional customer service, troubleshoot voice problems, and maintain high levels of customer satisfaction.