Voice Systems/Hardware Engineer - TS/SCI with Poly

$65,000 - $117,500/Yr

Leidos - Colorado Springs, CO

Full-time

Colorado Springs, CO

Professional, Scientific, and Technical Services

About the position

The Voice Systems/Hardware Engineer at Leidos will support the National Solutions Group in a dynamic environment at Schriever SFB. This role involves executing, refining, and supervising Voice System/Hardware Engineering operations throughout the operational lifecycle of mission applications. The engineer will collaborate with teammates, stakeholders, and government customers to ensure mission continuity and support for the Intelligence Community (IC). The ideal candidate will leverage technical Systems Engineering knowledge to meet performance standards and resolve complex problems, ensuring the stability of mission processors and associated voice systems.

Responsibilities

• Provide system level engineering support for mission critical IT systems and telecommunications trunk circuits.
• Ensure availability of mission critical launch communications systems through proactive Tier 2 hardware maintenance.
• Update or create knowledge articles for Tier 1 resolution without escalation to Tier 2.
• Perform daily system checks for alerts or degradation of service or system.
• Provide systems engineering support to enterprise voice over IP (VoIP) phone systems including Cisco VoIP phone units and Call Manager System.
• Execute voice availability and reliability through proactive engineering methodologies and request fulfillment activities.
• Develop and implement technical solutions through deep analysis of impacts to the end-product/solution.
• Perform incident and problem management to resolve or escalate issues to restore service.
• Support configuration management and change management activities.

Requirements

• U.S. Citizen with an active TS/SCI with Polygraph.
• BS degree and 2 - 4 years of prior relevant experience or a Master's degree with less than 2 years of prior relevant experience.
• Current DoD 8570 certification applicable to the position (typically Security+).
• Understanding of complex, classified, mission-specific communications infrastructure and technology supporting US strategic launch capabilities.
• Experience in launch or mission operations.
• Experience performing voice systems engineering on mission critical systems.
• Knowledge of mission critical desktop and communications hardware and software.
• Experience supporting configuration management, change management, and service transition.
• Excellent verbal and written communication skills.
• Proven ability to work collaboratively as part of a team.
• Willingness to perform call-in support as required.

Nice-to-haves

• Strong analytical skills.
• Experience with SharePoint and ServiceNow.
• ITIL Foundations certification.