VOIP Engineer

Stellent It Llc - Chantilly, VA

Full-time

Chantilly, VA

Professional, Scientific, and Technical Services

About the position

The VOIP Engineer will focus on the testing, analysis, and quality assurance of VOIP products and services. This role requires a deep understanding of VOIP protocols and extensive experience in testing methodologies to ensure high-quality communication solutions are delivered.

Responsibilities

• Design, develop, and execute test plans for VOIP systems, including call flow, call quality, and network performance.
• Create, update, and maintain regression test suites for applications to support various testing events.
• Conduct test case review meetings with the team to define meaningful test cases for the backlogs.
• Map tasks and tests to backlog items for requirements traceability.
• Perform functional, regression, and performance testing on VOIP platforms.
• Identify, document, and track defects and issues, working closely with the development team to resolve them.
• Analyze test results to identify trends and potential areas for improvement.
• Collaborate with cross-functional teams to ensure VOIP systems meet business requirements and customer expectations.
• Develop and maintain automated test scripts for continuous testing and integration.
• Provide technical support during VOIP deployments and troubleshoot issues as needed.
• Support independent User Acceptance Testing.
• Stay up-to-date with industry trends and emerging technologies in VOIP and telecommunications.

Requirements

• Voice Telecommunications backend testing experience.
• College degree (B.A./B.S.) in Business, Finance, Liberal Arts, Computer Science, Engineering, technical discipline or related field (equivalent professional experience will be considered in lieu of degree).
• U.S. Citizen with a DOD Secret clearance or higher.
• At least five (5) years of related experience with Voice equipment such as: Avaya, Ribbon, Nortel or similar.
• Experience working with Ribbon, Avaya, Nortel and/or Cisco environments.
• Proven experience as a VOIP Testing Engineer or in a similar role.
• Strong knowledge of VOIP protocols (SIP, RTP, etc.) and related technologies.
• Experience with VOIP testing tools and platforms (Wireshark, SIPp, JMeter, etc.).
• Familiarity with network protocols and troubleshooting (TCP/IP, UDP, etc.).
• Experience with automated testing tools and frameworks.
• Excellent analytical and problem-solving skills.
• Strong communication and teamwork abilities.
• CompTIA Security+ Certification is required.

Nice-to-haves

• Experience with cloud-based VOIP solutions.
• Knowledge of network security and encryption techniques.
• Certifications in VOIP technologies or related fields (e.g., CCNA Voice, etc.).