Volunteer Onboarding and Operations Specialist

Lakewood Church - Houston, TX

Full-time - Entry Level

Houston, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Volunteer Onboarding and Operations Specialist at Lakewood Church plays a crucial role in ensuring a smooth and efficient onboarding process for volunteers. This position involves maintaining communication between the Volunteer Onboarding team and various ministries, managing the volunteer database, and ensuring compliance with organizational policies. The specialist will also analyze data to improve onboarding processes and support the church's mission of community service and spiritual leadership.

Responsibilities

• Maintain and update the volunteer database to ensure it accurately reflects the status of volunteers.
• Track volunteer training and paperwork to ensure compliance.
• Regularly review and clean up the database to eliminate duplicates and outdated information.
• Develop a comprehensive understanding of the organization's policies and procedures related to volunteer onboarding and operations.
• Collaborate with the Volunteer Onboarding Experience Manager and ministry leaders to ensure compliance with organizational policies.
• Act as a central point of contact for ministries regarding volunteer onboarding and operational inquiries.
• Generate regular reports on volunteer onboarding progress and compliance status.
• Analyze data to identify areas for improvement in the onboarding process.

Requirements

• Uncompromised commitment to Lakewood Church's vision, values, and core beliefs.
• Professional appearance and conduct.
• Demonstrated Christ-like character.
• Ability to work collaboratively with cross-functional teams.
• Strong knowledge of volunteer management principles and practices.
• Proficiency in using database management systems and software (e.g., CRM systems, Microsoft Excel).
• Excellent attention to detail and accuracy.
• Strong leadership and interpersonal skills.
• Exceptional organizational and time management abilities.
• Excellent written and verbal communication skills.

Nice-to-haves

• A college degree in a related field is preferred.
• A minimum of 1 year of experience in a related field of work is preferred.

Benefits

• Opportunity to serve in a meaningful role within the community.
• Engagement in a faith-based environment.
• Professional development opportunities.