VP/Branch Manager

TEC Staffing Services - Dalton, MA

Full-time - Mid Level

Dalton, MA

Administrative and Support Services

About the position

The VP/Branch Manager is responsible for overseeing the daily operations of the branch office, ensuring that sales activities align with branch goals, and maintaining a professional atmosphere. This role involves managing staff, handling customer relations, and ensuring compliance with regulatory standards, all while reporting to the Senior Vice President of Branch Operations & Administration.

Responsibilities

• Manages overall retail branch office operations.
• Represents the financial institution to the community through good customer relations.
• Establishes and helps to attain internal performance objectives for branch office business volume, deposits, and quality of audit reports.
• Provides and maintains a professional, business-like atmosphere within the branch office.
• Reviews staff members for formal performance evaluations and recommends salary adjustments.
• Coordinates staff training when needed.
• Controls and reports branch losses, and oversees branch regulatory compliance.
• Opens and closes the branch; maintains and stays abreast of security policies and procedures.
• Supervises tellers and schedules tellers for vacation, personal time and replacement with SVP Branch Operations & Administration and Human Resources.
• Performs Officer duties on Saturdays as scheduled.
• Maintains knowledge of branch policies and procedures.
• Handles customer problems and complaints; counsels customers with special needs or requests.
• Batch out cash advance tickets daily.
• Supervise nightly branch balancing.
• Ensures that surprise audits are performed on each Teller monthly.
• Holds monthly teller meetings.
• Assists Human Resources with Teller position interviews.
• Assists with teller incentive/cross-selling programs and train tellers.
• Replenish ATM weekly, balance daily, prepare voucher daily.

Requirements

• Bachelor's degree in Business, Finance or related field or its equivalent through specialized education.
• Five years of branch administration experience.
• Business development and public relations skills.
• High degree of professionalism and ethics.
• Exceptional customer service and interpersonal skills.
• Ability to respond to customer requests with tact, diplomacy and at times a sense of urgency.
• Strong management and human resource skills.
• Background in financial institutions operating policies and procedures, employee development and public relations.
• Strong written and verbal communication skills.
• Knowledge of IRA's.
• Ability to type with accuracy and be flexible.

Benefits

• Salary range of $65k - $80k
• Monday to Friday schedule from 8 AM to 4:30 PM, plus some Saturdays