Synchrony - Alpharetta, GA
posted 4 months ago
The VP, CD & Sales Enterprise Governance, Analytics & Insights is a pivotal role at Synchrony, responsible for the development and enhancement of a robust monitoring strategy, data repository, metrics, and reporting packages for the Client Permutation Database. This position requires a strategic thinker who can design, build, and maintain analytical tools and processes that advance our internal capabilities for effective testing and monitoring of Synchrony Surveillance Monitoring & Testing (SMT) CTC's across all functional and organizational boundaries. The individual will also provide insights and growth opportunities for the business operation of the Client Permutation Database. In this role, you will own the development and drive the strategy for the client permutation database, which includes the development and maintenance of a data repository, risk metrics, dashboards, and visualizations. You will independently extract and analyze data from multiple sources, conducting analyses to identify trends and actionable items, and provide these insights to various impacted Governance and 1LOD cross-functional business teams. A key responsibility will be to streamline and strengthen metric reporting and analytics through increased automation and digitization across all data sources, including data collection, aggregation, and stewardship of all related data and analytical materials. You will also be tasked with driving insightful workflows, reporting packages, and escalation triggers, connecting the dots across the Commercial Eco System. Leveraging visualization tools, you will provide user-friendly reporting and insight-driven analysis. Additionally, you will lead analytical support for program segmentation strategies, client PFCC settings, and ad-hoc analysis, as well as database-related change management tracking strategies to enhance the overall effectiveness of the entire process. Building strong partnerships and engagement with business and risk teams will be essential to understand impacts from data shifts and recommend enhancements where data is currently unavailable. You will track progress on action items and foster strong partnerships with relevant stakeholders to identify data quality requirements, partnering with our Data Office to report and address data quality issues. Other duties and special projects may be assigned as needed.