VP, CD & Sales Enterprise Governance Analytics

Synchrony - Phoenix, AZ

Full-time - Senior

Remote - Phoenix, AZ

Credit Intermediation and Related Activities

About the position

The VP, CD & Sales Enterprise Governance, Analytics & Insights is responsible for the development and enhancement of a robust monitoring strategy, data repository, metrics, and reporting packages for the Client Permutation Database. This individual will design, build, and maintain analytical tools and processes to develop and advance our internal capabilities for providing effective testing and monitoring of Synchrony Surveillance Monitoring & Testing (SMT) CTC's across all functional and organizational boundaries. The role further provides insights and growth opportunities for the business operation of the Client Permutation Database. We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs, or come into one of our offices. Occasionally, you may be required to commute to our nearest office for in-person engagement activities such as business or team meetings, training, and culture events.

Responsibilities

• Own, develop and drive strategy for the client permutation database, inclusive of development and maintenance of a data repository, risk metrics, dashboards and visualizations.
• Independently extract and analyze data from multiple data sources and conduct analysis to identify trends and action items.
• Provide insights to the various impacted Governance and 1LOD cross-functional business teams.
• Streamline and strengthen metric reporting and analytics through increased automation and digitization across all data sources including data collection, aggregation, and stewardship of all related data and analytical materials.
• Drive insightful workflows, reporting packages, and escalation triggers, connecting the dots escalation across the Commercial Eco System.
• Leverage visualization to provide user-friendly reporting and insight-driven analysis.
• Lead analytical support for programs segmentation strategies, client PFCC settings, and ad-hoc analysis.
• Lead analytical support for database related change management tracking strategies along with tools and ad-hoc analysis to enhance the overall effectiveness of the entire process.
• Foster strong partnerships and engagement with business and risk teams, where necessary, to understand impacts from data shifts and recommend enhancements to data where data is currently not available.
• Track progress on action items and foster strong partnership and engagement with relevant stakeholders in the identification of data quality requirements.
• Partner with our Data Office to report and address data quality issues.
• Perform other duties and/or special projects as assigned.

Requirements

• Bachelor's degree or high school diploma / GED with a minimum of 9+ years of Analytics Experience.
• Subject Matter expert with data management and reporting tools.
• Strong PC proficiency (Microsoft Suite, including: Word, Excel and PowerPoint).
• 7+ years of progressive work experience, including: 5+ years developing high impact and innovative reports and dashboards for multiple level audiences leveraging visualization tools such as Tableau.
• 5+ years of work experience in SAS, SQL, R, Python or related coding skills/tools.
• 5+ years of work experience in an analytical role.

Nice-to-haves

• Master's / MBA degree preferred in computer programming, mathematics, economics, finance, engineering, or other quantitative field.
• Experience in Financial Services or Banking industry with understanding of financial services regulatory environment.
• Knowledge in SAS, Python, SQL programs to independently perform data pulls/manipulation, data mining and creation risk & compliance reports.
• Proven experience working in an ambiguous environment and creatively developing ideas and potential solutions.
• Strong proficiency in Tableau desktop and Tableau server, Birst, Click view or similar reporting tools.
• Excellent verbal and written communications skills with strong attention to detail in the ability to organize and express metrics and data concepts in concise, understandable business terms using a variety of mediums.
• Proven analytical skills with strong attention to detail and quality control of work product.
• Demonstrated problem-solving skills.
• Lead projects independently with little guidance while articulating key findings and communicate to Senior Leaders.
• Excellent interpersonal skills - ability to foster relationships and create informal networks, both internal and external.

Benefits

• Annual bonus based on individual and company performance.
• Flexible work options including work from home or office.
• Diversity and inclusion programs.
• Career support line for reasonable accommodations.