Louisiana Health Service & Indemnity Company - Baton Rouge, LA
posted 19 days ago
This leadership role is focused on setting the vision for the Customer Experience (CX) organization at Blue Cross. The individual will define and own the end-to-end customer experience, ensuring a holistic approach that leads to a satisfied customer base. This includes implementing a customer experience culture and coordinating initiatives across various business lines to align with the company's brand promise and values. The leader will utilize data-driven decision-making to enhance customer experience and drive accountability within the organization.
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