VP, Consumer Digital Products

$110,000 - $185,000/Yr

Synchrony - Charlotte, NC

Full-time - Senior

Remote - Charlotte, NC

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The VP, Consumer Digital Products serves as the product owner for the CareCredit consumer self-service platform and online payment solutions. This role focuses on enhancing the user experience and driving revenue growth through analytics and functionality improvements. The ideal candidate will lead cross-functional teams to deliver exceptional digital experiences for consumers and healthcare providers.

Responsibilities

• Product management for the consumer self-service platform and payment portal
• Act as product owner for three dedicated agile teams
• Clarify business needs and translate requirements into UI/UX
• Convert business requirements into technical stories and acceptance criteria in JIRA
• Work with teams to design, prioritize, build, and test new features/functionality
• Identify market needs and propose new functionality based on competitive research and analytics
• Establish and manage relevant digital reporting and metrics
• Understand consumer and digital marketing trends and best practices in UX
• Interface with cross-functional departments to define and track key performance indicators
• Manage relationships and budgets with agencies and third-party vendors
• Perform other duties and/or special projects as assigned

Requirements

• Bachelor's degree OR high school diploma/GED with 11+ years of Digital Project/Product Management experience
• 7+ years of Digital Project/Product Management experience
• 2+ years of project management experience, preferably Agile/IT Project Management

Nice-to-haves

• Experience marketing financial services and/or healthcare products via digital channels
• Training in scaled agile framework (SAFe) and/or Certified Scrum Product Owner (CSPO) certification
• Demonstrated project and product management skills with strong attention to detail
• Familiarity with current digital design standards and user experiences
• High PC proficiency (MS Office, Teams, PowerPoint, etc.)

Benefits

• Work from home
• Annual bonus based on individual and company performance