VP, Consumer Digital Products

Synchrony - Chicago, IL

Full-time - Senior

Remote - Chicago, IL

Credit Intermediation and Related Activities

About the position

The VP of Consumer Digital Products at Synchrony is responsible for leading the product management of the CareCredit consumer self-service platform and payment portal. This role focuses on enhancing user experience, driving application and revenue growth, and collaborating with cross-functional teams to deliver top-notch digital consumer experiences. The position requires strong leadership and product management skills, particularly in Agile environments, to ensure the platform meets the needs of both consumers and healthcare providers.

Responsibilities

• Product management for the consumer self service platform and payment portal
• Act as product owner for three dedicated agile teams
• Clarify business needs and translate requirements into UI/UX
• Convert business requirements into technical stories and acceptance criteria in JIRA
• Work with teams to design, prioritize, build and test new features/functionality
• Identify market needs and propose new functionality based on competitive research and analytics
• Establish and manage relevant digital reporting and metrics
• Understand consumer and digital marketing trends, purchase cycles, and best practices in UX and development
• Interface with cross-functional departments to define and track key performance indicators
• Manage relationships and budgets with agencies and third-party vendors
• Perform other duties and/or special projects as assigned

Requirements

• Bachelor's degree OR high school diploma/GED with 11+ years of Digital Project/Product Management experience in credit card, financial services, or healthcare industry
• 7+ years of Digital Project/Product Management experience
• 2+ years of project management experience, preferably Agile/IT Project Management

Nice-to-haves

• Experience marketing financial services and/or healthcare products via digital channels
• Training in scaled agile framework (SAFe) and/or Certified Scrum Product Owner (CSPO) certification
• Demonstrated project and product management skills with strong attention to detail
• Flexible, high energy, self-starter with an emphasis on action
• Able to work in a fast-paced environment and manage multiple projects with little supervision
• Develop a vision for the product and insight into cross-functional impacts
• Able to build consensus across cross-functional teams
• Familiarity with agile development teams, processes, and tools (JIRA, Confluence)
• Familiarity with current digital design standards and user experiences
• High PC proficiency (MS Office, Teams, PowerPoint, etc)

Benefits

• Annual bonus based on individual and company performance
• Flexible work options including remote work
• Diverse and inclusive workplace culture
• Opportunities for professional development and training