VP Core Platforms & Technology Operations

Blue Cross Blue Shield - Omaha, NE

Full-time - Executive

Hybrid - Omaha, NE

Insurance Carriers and Related Activities

About the position

The VP Core Platforms & Technology Operations at Blue Cross and Blue Shield of Nebraska is a strategic leadership role responsible for driving the vision and operational excellence of the company's platforms and core systems. This position focuses on ensuring seamless integration between backend systems and digital data platforms while enhancing customer experiences and achieving operational efficiencies. The role requires a forward-thinking professional to lead digital transformation efforts and optimize business processes.

Responsibilities

• Develop and execute the strategic roadmap for core systems, platforms, and operations, aligning with the company's overall vision and goals.
• Implement best practices and continuous improvement initiatives to enhance operational efficiencies by optimizing and automating business processes.
• Enable and support digital transformation efforts, ensuring the integration of cutting-edge technologies like AI, RPA, and Analytics to enhance customer experiences and streamline operations.
• Maximize the utilization of platform ecosystems and partners to drive efficiency and innovation.
• Manage vendors and partners, ensuring adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
• Leverage global sourcing expertise to optimize resources and drive cost efficiencies.
• Build and mentor a high-performing team, fostering a culture of innovation, collaboration, and accountability.
• Collaborate with cross-functional teams, including IT, product development, and customer service, to ensure alignment and successful project execution.
• Identify and mitigate risks associated with core systems, platforms, and operations, ensuring compliance with industry regulations and standards.
• Establish and monitor key performance indicators (KPIs) to track progress and drive continuous improvement.
• Oversee change management initiatives related to technology upgrades, new system integrations, and process improvements.

Requirements

• Bachelor's degree or related experience.
• Minimum of 7 years' experience in cloud, distributed systems, platforms, partner ecosystems, and technology operations management, preferably in a regulated industry.
• Proven track record of driving enterprise operational efficiencies, enhancing enterprise productivity, and enabling digital transformation.
• Ability to think strategically and drive innovation; strong problem-solving and decision-making abilities; ability to foster and work in a fast-paced, dynamic environment.
• Excellent leadership, communication, and interpersonal skills.
• Experience managing and developing large high-performing teams.

Nice-to-haves

• Experience in a regulated industry is preferred.
• Sensitivity and understanding required for successful culture relations.

Benefits

• Diversity of experience, perspective, and background is valued.
• Equal Opportunity / Affirmative Action Employer - Minorities/Females/Disabled/Veterans