VP, Disputes Initiatives

$130,000 - $210,000/Yr

Synchrony - Stamford, CT

Full-time - Senior

Remote - Stamford, CT

Credit Intermediation and Related Activities

About the position

The VP, Disputes Initiatives at Synchrony is a strategic leadership role within the Disputes Leadership team, responsible for leveraging the Agile framework to enhance customer experience and improve operational efficiencies. This position involves leading cross-functional teams to execute transformative initiatives that impact the disputes experience, focusing on long-term planning, design, build, launch, and adoption of innovative solutions.

Responsibilities

• Directly responsible for Agile Release Train duties such as setting Epics and participating in ART ceremonies.
• Partner with various department liaisons and external sources to understand market and regulatory trends.
• Lead cross-functional teams to ensure effective project execution.
• Communicate project updates and status reports to stakeholders, ensuring transparency and addressing concerns.
• Identify and assess project risks, developing and implementing risk mitigation strategies.
• Serve as a resource and key team member on various project teams, leveraging knowledge of Customer Solutions to drive transformative change.
• Perform other duties and/or special projects as assigned.

Requirements

• Bachelor's Degree and 8+ years of work experience in financial services, or 10+ years of experience in financial services in lieu of a degree.
• Project management experience including managing multiple programs/projects simultaneously.
• Proven experience with the Agile software development framework, acting in the Product Manager or Product Owner role.
• Experience working with technical teams and guiding the creation and implementation of digital products and platforms.
• Ability to think strategically and evaluate opportunities; identify innovative enhancements to products, tools, and technology.

Nice-to-haves

• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strong quantitative skills with experience creating data-driven recommendations.
• Comfort working with and presenting to senior executives across the organization.

Benefits

• Work from home option
• Annual bonus based on individual and company performance