VP, Government Guaranteed Lender/Business Development Officer

Customers Bank - Charlotte, NC

Full-time - Senior

Remote - Charlotte, NC

11-50 employees

Credit Intermediation and Related Activities

About the position

At Customers Bank, the VP, Government Guaranteed Lender/Business Development Officer plays a crucial role in serving the banking needs of small businesses. This position is designed for an individual who is proactive and deeply embedded in the local business community, with the primary goal of building new relationships and expanding the bank's client base. The Government Guaranteed Lender is expected to achieve a loan goal of $10 million annually, focusing on owner-occupied commercial real estate, owner-operated businesses, and other SBA eligible 7A loans. The role involves a variety of sales and outreach efforts, including generating lead lists, leveraging internal and external referrals, and engaging in cold calling to attract new business. Relationship management is a key component, as the lender will identify cross-selling opportunities and collaborate with product partners to provide comprehensive banking solutions. The position requires the development of a targeted list of centers of influence (COIs) and a detailed plan to cultivate relationships that will lead to referral business, supporting the overall goals of the bank. Additionally, the Government Guaranteed Lender is responsible for building their individual market profile and enhancing the profile of Customers Bank within the local community. This includes effectively utilizing available resources and tools to manage the sales process and maintain consistent relationship management activities. The lender is expected to make a specified number of in-person calls to prospects, customers, COIs, and internal partners on a weekly and monthly basis, while also managing and developing a portfolio of customers with a focus on new business development for lending and deposits. A general knowledge of SBA credit underwriting is essential, along with a proven ability to develop, retain, and expand relationships with COIs. The role also requires proficiency in using Salesforce and other bank technology tools to ensure success in tracking productivity and managing credit applications. Regular maintenance of pipeline reports and inputting credit applications into the Salesforce system are also part of the responsibilities.

Responsibilities

• Serve the banking needs of small businesses and build new relationships within the local business community.
• Achieve a loan goal of $10 million annually, focusing on owner-occupied commercial real estate and other SBA eligible 7A loans.
• Conduct sales and outreach efforts including lead generation, cold calling, and leveraging referrals.
• Drive relationship management by identifying cross-selling opportunities and collaborating with product partners.
• Develop a targeted list of centers of influence (COIs) and create a detailed plan to build relationships for referral business.
• Build individual market profile and enhance the profile of Customers Bank in the local community.
• Utilize resources and tools to manage the sales process and maintain consistent relationship management activities.
• Make a target number of in-person calls to prospects, customers, COIs, and internal partners weekly and monthly.
• Manage and develop a portfolio of customers, focusing on new business development for lending and deposits.
• Maintain knowledge of SBA credit underwriting and develop relationships with COIs.
• Use Salesforce and bank technology tools to track productivity and manage credit applications.
• Maintain weekly and required pipeline reports.

Requirements

• Excellent verbal and written communication skills.
• 5+ years of experience in SBA 7a loan production.
• Ability to multitask effectively.
• Established network of referral partners (COIs/Brokers).
• Strong understanding of credit underwriting.
• Strong business development skills.
• Ability to work in a changing high-tech and mobile environment.
• Outgoing personality and ability to work in a team environment.
• High emotional intelligence and openness to learning and growth.
• Familiarity with regulatory requirements for lending.
• Proficiency in Microsoft Excel, Microsoft Office, Outlook, and TEAMS.