VP of Drayage Operations

CS Recruiting - Newark, NJ

Full-time - Senior

Newark, NJ

Administrative and Support Services

About the position

The VP of Drayage Operations is a leadership role responsible for overseeing the daily operations of intermodal trucking services, ensuring timely delivery and high customer satisfaction. This position requires strong organizational skills, proactive problem-solving abilities, and the capacity to manage a diverse team while maintaining excellent client relationships.

Responsibilities

• Oversee daily operations of the terminals to ensure on-time delivery with high levels of customer satisfaction.
• Serve as the escalation point and relationship manager for customers, ensuring customer satisfaction.
• Supervise and support a team of account managers, dispatchers, and other operational staff.
• Handle high-level interactions with drivers.
• Actively participate in new projects and terminal developments, bringing innovative solutions to operational challenges.
• Manage the operations team, as well as oversee the hiring and training processes for employees within the operations team.
• Maintain exceptional organizational skills, with the ability to multitask and be detail-oriented.
• Anticipate and address operational issues before they become problems, implementing proactive solutions.
• Travel to terminal locations, company hubs, client meetings, and industry events as needed.

Requirements

• Experience in operational leadership roles within the logistics industry, with a focus on drayage.
• Strong understanding of drayage operations, logistics processes, and transportation management systems.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
• Strategic thinker with a results-oriented mindset and a proactive approach to problem-solving.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business priorities.
• Willingness to travel frequently to attend trade shows, conferences, and client meetings as needed.
• Proficiency in Google and Microsoft Office Suite.

Benefits

• Competitive base salary