VP, Ombuds and Ethics

$150,000 - $250,000/Yr

Synchrony - Chicago, IL

Full-time - Senior

Remote - Chicago, IL

Credit Intermediation and Related Activities

About the position

The VP, Ombuds and Ethics will lead the organization's efforts to foster a culture of integrity, fairness, and transparency. This role serves as a trusted advisor for employees and management, addressing ethical, compliance, and conduct-related matters. Responsibilities include managing the ombuds program, overseeing conflict of interest policies, and ensuring compliance with anti-bribery regulations, while promoting a workplace where ethical conduct is prioritized.

Responsibilities

• Manage and continuously improve the company's ombuds (ethics/integrity) program.
• Act as a confidential and neutral resource for employees to discuss concerns, conflicts, or potential misconduct.
• Chair the Ombuds Subcommittee and provide data regarding trends and themes related to concern reporting.
• Identify and report on issues arising from investigations in conjunction with the Legal Department.
• Oversee the review and potential revisions of the Code of Conduct and associated training.
• Develop and deliver ethics and conduct training programs for employees.
• Perform supplier management duties related to the third-party vendor for the Ombuds Program.
• Prepare and present reports to executive leadership and the board on ethics, conduct, and concern trends.
• Enhance key performance indicators (KPIs) to assess program effectiveness and identify risks.
• Oversee the Conflict-of-Interest Program and ensure timely notifications for conflict-of-interest surveys.
• Ensure periodic review of the Anti-bribery Policy and provide effective challenge regarding business processes.
• Participate in the annual Compliance Risk Assessment for anti-bribery risks.
• Monitor regulatory changes and update policies accordingly.
• Act as a liaison between employees, Human Resource, Risk Management, and Legal teams.

Requirements

• BA/BS in business, risk management or related field with 8+ years of experience in ethics, compliance, Human Resources, Risk Management or Legal.
• In lieu of a degree, 12+ years of experience in relevant roles.
• Strong knowledge of ethics frameworks, regulatory compliance, and employment law.
• Demonstrated experience in conflict resolution, mediation, or investigation.
• Strong written and verbal communication skills.
• Excellent leadership and team management skills.
• Highly organized and detail-oriented.
• Strong analytical skills to assess data sets.

Nice-to-haves

• Ombuds experience for a financial institution preferred.
• Active listener with balanced judgment.
• Ability to analyze complex issues and develop fair, effective solutions.

Benefits

• Work from home options
• Annual bonus based on individual and company performance