VP, Ombuds and Ethics

$150,000 - $250,000/Yr

Synchrony - Phoenix, AZ

Full-time - Senior

Remote - Phoenix, AZ

Credit Intermediation and Related Activities

About the position

The VP, Ombuds and Ethics will lead the development and management of the company's ethics and integrity programs, ensuring a culture of fairness, transparency, and compliance. This role serves as a trusted advisor for employees and management, addressing ethical concerns and promoting responsible conduct across the organization. The VP will oversee various programs, including conflict of interest management and anti-bribery oversight, while providing training and guidance on ethical standards and conduct risk metrics.

Responsibilities

• Manage and continuously improve the company's ombuds (ethics/integrity) program.
• Act as a confidential and neutral resource for employees to discuss concerns, conflicts, or potential misconduct.
• Chair the Ombuds Subcommittee and provide data regarding trends and themes related to concern reporting.
• Identify and report on issues arising from investigations in conjunction with the Legal Department.
• Oversee the review and potential revisions of the Code of Conduct and associated training.
• Develop and deliver ethics and conduct training programs for employees.
• Perform supplier management duties related to the third-party vendor for the Ombuds Program.
• Prepare and present reports to executive leadership and the board on ethics, conduct, and concern trends.
• Enhance key performance indicators (KPIs) to assess program effectiveness and identify risks.
• Oversee the Conflict-of-Interest Program and ensure timely notifications to employees regarding surveys.

Requirements

• BA/BS in business, risk management or related field with 8+ years of experience in ethics, compliance, Human Resources, Risk Management or Legal.
• Strong knowledge of ethics frameworks, regulatory compliance, and employment law.
• Demonstrated experience in conflict resolution, mediation, or investigation.
• Strong written and verbal communication skills.
• Excellent leadership and team management skills.
• Strong analytical skills to assess data sets.

Nice-to-haves

• Ombuds experience for a financial institution preferred.
• Active listener with balanced judgement.
• Ability to analyze complex issues and develop fair, effective solutions.

Benefits

• Work from home flexibility
• Annual bonus based on individual and company performance