VP, Paratransit

$173,825 - $246,720/Yr

Metropolitan Transportation Authority - Long Island City, NY

Full-time - Senior

Long Island City, NY

Transit and Ground Passenger Transportation

About the position

The Vice President of Paratransit at New York City Transit will oversee the Access-A-Ride (AAR) program, the largest paratransit operation globally, with a significant operating budget. This role involves establishing policies, managing contracts, and enhancing technologies to improve services for individuals with disabilities. The VP will coordinate outreach efforts and ensure compliance with ADA regulations while leading a large team and managing substantial administrative functions.

Responsibilities

• Oversee and reimagine the New York City Access-A-Ride (AAR) program.
• Establish policies and procedures for the AAR service.
• Provide executive direction for third-party transportation contracts.
• Direct administrative functions including Reservations, Command Center, Scheduling, Budget, Personnel, and Contracts Management.
• Lead the creation and enhancement of Paratransit technologies.
• Coordinate outreach services to inform the public about paratransit services.
• Ensure compliance with ADA changes in rules and regulations.
• Direct the operation and expansion of the Reservation and Command Center functions.
• Manage contract oversight and scheduling functions for efficiency and compliance.
• Ensure availability of Operating and Capital funding for paratransit service.
• Develop and implement policies for applicant eligibility for paratransit service.
• Oversee compliance with FTA Title VI and ADA regulations.
• Participate in contract negotiations and performance evaluations for paratransit service contracts.
• Coordinate with internal and external agencies for outreach and compliance efforts.

Requirements

• Bachelor's degree in Business Administration, Transportation Management, Public Administration, Law, or a closely related field.
• At least 13 years of satisfactory full-time related professional experience.
• Minimum of 8 years in a managerial/supervisory/administrative/executive capacity.
• Knowledge of transit planning principles and practices.
• Strong managerial skills and excellent written, verbal, and presentation skills.
• In-depth knowledge of the Americans with Disabilities Act (ADA).
• Experience managing a large component of a Paratransit operation or related transportation function.

Nice-to-haves

• Graduate degree preferred.
• Fifteen years of experience preferred.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Flexible spending account
• Pension plan
• Vision insurance
• Prescription drug insurance