VP, Platform Experience

HealthEdge - Phoenix, AZ

Full-time - Senior

Remote - Phoenix, AZ

About the position

As the Head of HealthEdge's Experience Platform, you will lead the design, development, and enhancement of a healthcare SaaS user experience platform. This role focuses on creating a modern, scalable, and high-performance platform that delivers seamless and impactful experiences for healthcare clients and internal stakeholders. You will collaborate with various technical and business functions to drive user-centric innovation and ensure the platform meets the evolving needs of teams building on it.

Responsibilities

• Lead the strategic vision for the platform, aligning with business objectives and industry best practices.
• Collaborate with the CTO, engineering, product management, and data science teams to create a scalable and innovative platform architecture.
• Drive a culture of continuous improvement and innovation within the tech team, focusing on user experience optimization.
• Partner with product, engineering, and clinical teams to translate business requirements into functional and technical specifications.
• Ensure platform designs integrate seamlessly with other business systems, including EHRs, patient management tools, and AI-driven solutions.
• Engage with customer success and support teams to collect and analyze user feedback for continual improvement.
• Oversee end-to-end user experience design processes, including user research, journey mapping, wireframing, and usability testing.
• Manage the design and technical teams to ensure the platform provides an intuitive, accessible, and secure experience for all users, including healthcare providers, administrators, and patients.
• Maintain a relentless focus on user needs while balancing scalability, performance, and security concerns.
• Use data analytics to monitor platform performance, user engagement, and satisfaction levels, and leverage insights to inform iterative improvements.
• Work closely with AI and machine learning teams to personalize user interactions based on predictive analytics and behavior patterns.
• Ensure that the platform is architected for scalability, reliability, and security in compliance with healthcare regulations (HIPAA, GDPR, etc.).
• Lead the development of new features and functionalities that align with the future of healthcare delivery, ensuring that they enhance user engagement and meet business growth needs.
• Build and lead a high-performing cross-functional experience platform team, fostering collaboration and alignment with the broader technology strategy.
• Mentor team members, supporting professional growth and cultivating leadership across the team.
• Act as the key point of contact for platform-related initiatives, ensuring clear communication with senior leadership, clients, and external stakeholders.
• Present platform updates, new feature developments, and user experience insights to the executive team and board of directors.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, UX/UI Design, or related fields.
• 10+ years of experience in platform development, product management, or UX design, with at least 5 years in a leadership role.
• Proven experience in healthcare SaaS, digital health platforms, or related industries.
• Strong knowledge of cloud infrastructure (AWS, Azure, etc.) and security protocols specific to healthcare.
• Experience working with cross-functional teams in a fast-paced, agile environment.
• Deep understanding of healthcare industry standards, including HIPAA, HITECH, and other regulatory frameworks.
• Excellent communication and stakeholder management skills, with the ability to translate complex technical concepts into business-friendly language.
• Strong leadership skills with the ability to inspire, motivate, and develop high-performing teams.

Nice-to-haves

• Experience with AI, machine learning, or data analytics within a healthcare context.
• Knowledge of patient engagement strategies and healthcare workflows.
• Familiarity with Electronic Health Records (EHR) systems and interoperability standards (HL7, FHIR).

Benefits

• Full-time, permanent employment
• Remote work flexibility
• Diversity and inclusion initiatives
• Professional development opportunities
• Health and wellness programs