VP, Portfolio Fraud Manager

Synchrony - Bentonville, AR

Full-time - Senior

Remote - Bentonville, AR

Credit Intermediation and Related Activities

About the position

The VP, Portfolio Fraud Manager is responsible for driving analytic insights and fraud initiatives for Lowe's credit products. This role involves cross-functional collaboration to design innovative fraud strategies, minimize fraud losses, and enhance customer experience throughout the credit lifecycle. The position requires project management skills and interaction with senior leadership, focusing on communication of results and initiatives across the organization.

Responsibilities

• Partner closely with Lowe's and Synchrony cross functional fraud teams to optimize strategy & policies to help mitigate fraud risk for both Synchrony and the partner while finding opportunities to grow the portfolio
• Develop and optimize fraud strategies for Lowe's consumer & Commercial portfolios, in collaboration with Synchrony fraud strategy and infrastructure organizations
• Partner with strategy and provide deep analytics to drive advanced targeting strategies
• Prepare and present client facing and leadership team presentations to facilitate informed decisions
• Collaborate with Lowe's Asset protection teams to share emerging risks and trends across both companies and provide insight on how to solve
• Work closely with Lowe's with new platform launches and/or changes made to their existing processes to limit/address emerging new risk or allow unwanted gaps to occur
• Oversee fraud chargebacks and ensure procedural guidance is being upheld
• Execute, monitor, and drive process improvement of existing fraud strategies for all Lowe's products
• Be a leader in driving enhanced strategies, using champion/challenger leanings to manage fraud risk
• Responsible for providing clear guidance to the organization on risk appetite and prudent growth
• Maintain and develop reporting and ad-hoc analytics with SAS, Tableau and other data tools to draw conclusions and drive recommendations
• Engage with cross functional fraud leaders to identity industry trends, new score to leverage, and evolving protection to offer Lowe's
• Drive and influence across leadership levels regards initiatives and results, as well as participate in strategizing with portfolio credit teams
• Ad hoc analytics / insights, validations, remediations
• Build for the future by understanding industry, economic and business needs
• Maintain effective and credible challenge of critical decisions and business processes
• Perform other duties and/or special projects as assigned

Requirements

• Bachelor's degree and 5+ years in a consumer and/or commercial Fraud/Credit/ Risk, Finance, or Analytics role or in lieu of a Bachelor's degree, 9+ years of experience building analytically derived strategies in Fraud, Marketing, Risk or Collections in Financial services
• 3+ years of experience working with statistical tools such as SAS, Model Builder Decision Tree, Knowledge Seeker or others.

Nice-to-haves

• Natural curiosity and passion to drive change in consumer banking for the better
• Advanced programming with SAS, R or Python
• Experience analyzing large data sets to derive strategic, segments, actionable credit insights
• Experience using multiple Fraud Decision Systems (e.g. Credit Bureaus) to make fraud strategy decisions
• Experience developing Consumer / Commercial Fraud (or credit) Strategies
• Ability to conduct advanced data analysis and complex designs algorithm
• Experience using advanced modeling & data mining techniques (e.g. Machine learning, Big Data) to develop/ optimize Fraud strategies
• Strong communication / relationship management / influencing skills / presentation skills and the ability to interact with and present to SYF senior leaders
• Leadership experience operating at a strategic level as part of a cross functional team

Benefits

• Salary range of $110,000.00 - $185,000.00 USD Annual
• Eligible for an annual bonus based on individual and company performance
• Flexible working options including work from home or office
• Diverse and inclusive culture
• Opportunities for professional development and growth