VP, Portfolio Fraud Manager

$110,000 - $185,000/Yr

Synchrony - Canton, OH

Full-time - Senior

Remote - Canton, OH

Credit Intermediation and Related Activities

About the position

The VP, Portfolio Fraud Manager is responsible for driving analytic insights and fraud initiatives for Lowe's credit products. This role involves cross-functional collaboration to design innovative fraud strategies, minimize fraud losses, and enhance customer experience throughout the credit lifecycle. The position reports to the Portfolio Credit Leader and requires effective communication with senior leadership and various teams to implement changes and controls within the credit infrastructure.

Responsibilities

• Partner closely with Lowe's and Synchrony cross-functional fraud teams to optimize strategy & policies to help mitigate fraud risk.
• Develop and optimize fraud strategies for Lowe's consumer & commercial portfolios in collaboration with Synchrony fraud strategy and infrastructure organizations.
• Prepare and present client-facing and leadership team presentations to facilitate informed decisions.
• Collaborate with Lowe's Asset protection teams to share emerging risks and trends and provide insights on solutions.
• Oversee fraud chargebacks and ensure procedural guidance is upheld.
• Execute, monitor, and drive process improvement of existing fraud strategies for all Lowe's products.
• Drive enhanced strategies using champion/challenger leanings to manage fraud risk.
• Maintain and develop reporting and ad-hoc analytics with SAS, Tableau, and other data tools to draw conclusions and drive recommendations.

Requirements

• Bachelor's degree and 5+ years in a consumer and/or commercial Fraud/Credit/Risk, Finance, or Analytics role, or 9+ years of experience in lieu of a Bachelor's degree.
• 3+ years of experience working with statistical tools such as SAS, Model Builder Decision Tree, Knowledge Seeker, or others.
• Experience analyzing large data sets to derive strategic, actionable credit insights.
• Ability to conduct advanced data analysis and complex designs algorithm.

Nice-to-haves

• Advanced programming with SAS, R, or Python.
• Experience using multiple Fraud Decision Systems (e.g., Credit Bureaus) to make fraud strategy decisions.
• Experience developing Consumer/Commercial Fraud (or credit) Strategies.

Benefits

• Work from home flexibility
• Annual bonus based on individual and company performance