VP, Portfolio Fraud Manager

Synchrony Bank Rapid City, SD - Rapid City, SD

Full-time - Senior

Remote - Rapid City, SD

About the position

The VP, Portfolio Fraud Manager is responsible for driving analytic insights and fraud initiatives for Lowe's credit products. This role involves cross-functional collaboration to design innovative fraud strategies, minimize fraud losses, and enhance customer experience throughout the credit lifecycle. The position requires project management skills and interaction with senior leadership, focusing on communication of results and process improvements.

Responsibilities

• Partner closely with Lowe's and Synchrony cross functional fraud teams to optimize strategy & policies to help mitigate fraud risk for both Synchrony and the partner while finding opportunities to grow the portfolio
• Develop and optimize fraud strategies for Lowe's consumer & Commercial portfolios, in collaboration with Synchrony fraud strategy and infrastructure organizations
• Prepare and present client facing and leadership team presentations to facilitate informed decisions
• Collaborate with Lowe's Asset protection teams to share emerging risks and trends across both companies and provide insight on how to solve
• Oversee fraud chargebacks and ensure procedural guidance is being upheld
• Execute, monitor, and drive process improvement of existing fraud strategies for all Lowe's products
• Be a leader in driving enhanced strategies, using champion/challenger leanings to manage fraud risk
• Maintain and develop reporting and ad-hoc analytics with SAS, Tableau and other data tools to draw conclusions and drive recommendations
• Engage with cross functional fraud leaders to identify industry trends, new score to leverage, and evolving protection to offer Lowe's
• Drive and influence across leadership levels regarding initiatives and results, as well as participate in strategizing with portfolio credit teams

Requirements

• Bachelor's degree and 5+ years in a consumer and/or commercial Fraud/Credit/ Risk, Finance, or Analytics role or in lieu of a Bachelor's degree, 9+ years of experience building analytically derived strategies in Fraud, Marketing, Risk or Collections in Financial services
• 3+ years of experience working with statistical tools such as SAS, Model Builder Decision Tree, Knowledge Seeker or others.

Nice-to-haves

• Natural curiosity and passion to drive change in consumer banking for the better
• Advanced programming with SAS, R or Python
• Experience analyzing large data sets to derive strategic, segments, actionable credit insights
• Experience using multiple Fraud Decision Systems (e.g. Credit Bureaus) to make fraud strategy decisions
• Experience developing Consumer / Commercial Fraud (or credit) Strategies
• Ability to conduct advanced data analysis and complex designs algorithm
• Experience using advanced modeling & data mining techniques (e.g. Machine learning, Big Data) to develop/ optimize Fraud strategies
• Strong communication / relationship management / influencing skills / presentation skills and the ability to interact with and present to SYF senior leaders
• Leadership experience operating at a strategic level as part of a cross functional team

Benefits

• Annual bonus based on individual and company performance
• Flexible work options including remote work and office engagement activities