VP, Portfolio Fraud Manager

$110,000 - $185,000/Yr

Synchrony - Altamonte Springs, FL

Full-time - Senior

Remote - Altamonte Springs, FL

Credit Intermediation and Related Activities

About the position

The VP, Portfolio Fraud Manager is responsible for driving analytic insights and fraud initiatives for Lowe's credit products. This role involves cross-functional collaboration to design innovative fraud strategies, minimize fraud losses, and enhance customer experience throughout the credit lifecycle. The position requires effective communication with senior leadership and project management skills to implement changes and controls within the credit infrastructure.

Responsibilities

• Partner closely with Lowe's and Synchrony cross functional fraud teams to optimize strategy & policies to help mitigate fraud risk.
• Develop and optimize fraud strategies for Lowe's consumer & Commercial portfolios.
• Prepare and present client facing and leadership team presentations to facilitate informed decisions.
• Collaborate with Lowe's Asset protection teams to share emerging risks and trends.
• Oversee fraud chargebacks and ensure procedural guidance is being upheld.
• Execute, monitor, and drive process improvement of existing fraud strategies for all Lowe's products.
• Provide clear guidance on risk appetite and prudent growth.
• Maintain and develop reporting and ad-hoc analytics with SAS, Tableau and other data tools.
• Engage with cross functional fraud leaders to identify industry trends and new score to leverage.

Requirements

• Bachelor's degree and 5+ years in a consumer and/or commercial Fraud/Credit/ Risk, Finance, or Analytics role.
• 3+ years of experience working with statistical tools such as SAS, Model Builder Decision Tree, Knowledge Seeker or others.
• Experience analyzing large data sets to derive strategic, segments, actionable credit insights.
• Strong communication, relationship management, and influencing skills.

Nice-to-haves

• Advanced programming with SAS, R or Python.
• Experience using multiple Fraud Decision Systems to make fraud strategy decisions.
• Ability to conduct advanced data analysis and complex designs algorithm.
• Experience developing Consumer / Commercial Fraud strategies.

Benefits

• Work from home option
• Annual bonus based on individual and company performance