VP, Process Governance - Bank Operations

$110,000 - $185,000/Yr

Synchrony - Charlotte, NC

Full-time - Senior

Remote - Charlotte, NC

Credit Intermediation and Related Activities

About the position

The VP, Process Governance position within Consumer Bank Operations at Synchrony is crucial for overseeing high-level process ownership and ensuring compliance, regulatory adherence, and quality across the organization. This role focuses on process optimization, procedural enhancements, and innovative strategies to elevate customer service experiences. The VP will lead efforts in managing risks, enhancing governance, and driving business controls throughout the Consumer Bank Operations division.

Responsibilities

• Lead and oversee High Level 3 processes to ensure adherence to policies and procedures
• Provide leadership for projects focused on operational compliance and risk reduction
• Establish and maintain oversight of processes related to quality metrics
• Drive transformative changes in quality structure to enhance customer and employee experiences
• Develop new processes for evaluating and strengthening the risk and control environment
• Address outstanding issues in a sustainable manner
• Design and implement comprehensive training strategies aligned with business objectives
• Manage the execution of activities designed to ensure data quality, timeliness, and accuracy of RCSA Assessments
• Manage the delivery and presentation of executive level reporting to key stakeholders across the organization
• Perform ongoing monitoring routines and assurance activities in support of the RCSA Program and the Process Universe
• Conduct cross-functional activities designed to proactively identify and effectively manage changes to the Process Universe
• Collaborate and strategically facilitate engagements with process owners and senior level stakeholders to effectively challenge process scope, process documentation, risk assessment, and risk mitigation
• Provide guidance and education for process owners and functional governance contacts regarding process governance, risk management, and effective risk mitigation
• Utilize and innovate with enterprise eGRC tool, Tableau, Power BI and other related technology to provide data insights and reporting to process owners, senior leaders, and other key stakeholders
• Perform other duties and/or special projects as assigned.

Requirements

• Bachelor's degree and a minimum of 4 years of experience in financial services, or equivalent experience of 6+ years in consumer banking
• Strong knowledge of Enterprise Operations Processes and Procedures
• Demonstrated ability to lead strategic initiatives, drive execution, and drive business results
• Excellent critical thinking and problem-solving skills
• Ability to lead with influence and develop actionable plans

Nice-to-haves

• Strong relationship-building and influencing skills across various stakeholders
• Excellent project management, reporting, and execution abilities
• Collaborative leadership style adaptable to a matrixed organizational structure
• Proven experience in driving innovative cost-saving solutions and process improvements
• Change management experience with a focus on simplification and process innovation

Benefits

• Work from home option
• Annual bonus based on individual and company performance