Prologis - Chicago, IL
posted 4 months ago
The Real Estate & Customer Experience Regional VP will be key in driving change across the Central Region market(s). This role will be responsible for successful execution of all initiatives focused on Customer Centricity, Culture-People-Talent, and Creativity-Innovation-Data (the Prologis 3 C's) and will lead the effort in achieving results focused on those company strategies. The VP will serve as a strategic collaborator to Operations Head, Market Officers, and Real Estate & Customer Experience Teams (Property Management). This position requires providing strategic vision, guidance, and leadership to the Real Estate & Customer Experience Teams across several markets. The VP will deploy the company's customer centricity strategies, strengthening and building internal capabilities to respond to evolving customer expectations. They will manage and drive new initiatives across markets, including change management, planning, execution, and monitoring progress. Collaboration between regions is essential to ensure standardization and consistency of best practices across the entirety of the platform. The role also involves analyzing portfolio performance to maximize income and reduce expenses, overseeing the property improvement budget, and managing the property management budget process. Additionally, the VP will partner with the Centralized Accounts Receivable team to oversee and manage accounts receivable for the market(s). Mentoring, developing, and coaching a team of Property Managers and Maintenance Technicians within the region is crucial, ensuring that their goals align with driving the overall success of the portfolio. The VP will directly lead and manage a large property management team within the region, fostering a culture of excellence and accountability.