W2 Support Team Roadie Support

Texas Roadhouse • Louisville, KY

393d

About The Position

The W2 Support Team at Texas Roadhouse is seeking a W2 Support Representative to assist during the W2 season. This role focuses on providing excellent customer service to employees and former employees regarding W2 retrieval and payroll-related inquiries. The position requires effective communication skills and the ability to resolve issues efficiently over the phone and via email.

Requirements

• High School Graduate or GED equivalent
• Previous customer service or call center experience preferred
• Proficiency in Microsoft Office (Word, Excel, etc.)

Responsibilities

• Answer support phone calls at a high volume rate
• Use service desk software to log calls
• Assist employees and former employees with W2 retrieval
• Assist employees and former employees with payroll-related questions

Benefits

• Paid parental leave
• Disability insurance
• Health insurance
• On-site gym
• Dental insurance
• Flexible spending account
• RSU
• Adoption assistance
• Parental leave
• Employee assistance program
• Vision insurance
• Paid vacation
• Donor leave
• Bereavement leave
• 100% paid maternity leave
• Short-term and long-term disability
• Life, accident, and critical illness insurance
• Identity theft protection
• Employee assistance program
• Business travel insurance
• 401(k) retirement plan
• Flexible spending accounts
• Tuition reimbursements up to $5,250 per year
• Quarterly restricted stock units program
• Annual holiday bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED