WA Parts Sales Associate - Counter

$37,440 - $64,480/Yr

Rwc Group - Mount Vernon, CA

Full-time - Entry Level

Mount Vernon, CA

Motor Vehicle and Parts Dealers

About the position

The Parts Sales Associate is responsible for managing customer parts needs through both telephone and direct interactions at the parts counter. This role focuses on achieving sales and inventory objectives while ensuring high levels of customer satisfaction in accordance with company policies and procedures.

Responsibilities

• Direct sales to customers
• Handle customer inquiries and parts needs on the telephone and at the parts counter
• Maintain parts inventory, parts displays, and reference materials
• Respond to customer inquiries and needs for parts including telephone inquiries and direct contact at the parts counter
• Identify customer parts needs
• Recommend requested parts as well as additional parts to support the customer needs
• Handle customer questions/problems and respond effectively to customers
• Explain the functions, features, and benefits of International and other stocked parts
• Negotiate key sales issues and handle objections as appropriate
• Close and secure the order
• Locate and provide the parts to the customer
• Handle parts returns including warranty processing
• Complete sales transaction
• Follow all policy requirements when processing cash, check, warranty, and credit card transactions
• Develop positive working relationships with key customer personnel and co-workers
• Maintain professional appearance

Requirements

• Bilingual skills preferred
• High degree of product and technical knowledge
• Must be a team player with a strong sense of commitment to the customer
• Must be self-motivated and have strong verbal and written communication skills
• Must conduct himself/herself in a professional manner
• Ability to work other shifts to cover vacations or sick days
• Must be able to successfully pass a background check and a pre-hire drug and alcohol test

Benefits

• Competitive wages
• Paid time off & holidays
• Full health benefits
• 401k match
• Monthly performance bonus