Walk Up Desk Technician

$32,240 - $32,240/Yr

University of South Florida - Saint Petersburg, FL

Full-time - Entry Level

Saint Petersburg, FL

10,001+ employees

Educational Services

About the position

The Walk Up Desk Technician at the University of South Florida (USF) provides Level I Service Desk support for hardware, software, and end-user inquiries primarily in-person at walk-up desk locations. This role is essential in maintaining customer satisfaction by assisting clients with technical issues, managing trouble tickets, and ensuring effective communication across various platforms. The position requires a commitment to providing high-quality service in a dynamic technical environment.

Responsibilities

• Provide Level I Service Desk support for hardware, software, and end-user inquiries.
• Create and manage trouble tickets using IT Service Management ticketing system.
• Maintain detailed records of all customer interactions, including descriptions of requests and technical issues.
• Support system software used by the USF community and affiliates.
• Assist clients with printing issues at the Walk-Up location.

Requirements

• High school diploma or equivalent with one year of experience providing technical support to end users.
• Understanding of computer systems and peripheral equipment.
• Strong customer service skills with empathy and de-escalation techniques.
• Troubleshooting skills for client technology issues.
• Excellent time management skills.

Nice-to-haves

• Experience with Windows OS and Mac OS X.
• One year of experience in a customer service role.
• Technical documentation experience.
• Two years of college experience.
• Experience with Apple and Android mobile devices.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Retirement plan options
• Tuition program
• Generous leave programs