Warehouse Customer Service Leads

Kelly Services • Chicago, IL

445d

About The Position

The Warehouse Customer Service Lead plays a crucial role in managing administrative functions and supervising staff to ensure an efficient operational environment. This position requires strong leadership and organizational skills to guide daily activities, train new employees, and facilitate communication between team members and management.

Requirements

• Ability to motivate and manage a team effectively.
• Conflict resolution skills to handle interpersonal issues.
• Strong ability to manage multiple tasks and priorities.
• Detail-oriented to maintain accuracy in records and reports.
• Familiarity with office software (e.g., MS Office Suite, Google Workspace).
• Experience with data management systems and other clerical tools.
• Analytical thinking to assess situations and make informed decisions.
• Creativity in finding efficient solutions to administrative challenges.
• Ability to work under pressure and meet deadlines.
• Proactive in planning and organizing tasks.
• Strong relationship-building abilities.
• Empathy and understanding in customer interactions.

Responsibilities

• Oversee daily activities, providing guidance and support.
• Train new employees on procedures, policies, and software systems.
• Assign tasks and prioritize workloads to ensure efficient office operations.
• Monitor the progress of projects and address any issues that arise.
• Act as a point of contact between manager/supervisor and associates.
• Facilitate clear communication among team members and other departments.
• Perform various clerical duties such as data entry, filing, and document preparation.
• Prepare reports and summaries on team performance and operational efficiency.
• Analyze/Audit data to identify areas for improvement.
• Identify inefficiencies in workflows and propose solutions.
• Implement new procedures to enhance productivity and streamline operations.
• Address inquiries and issues from clients or customers, ensuring a high level of service.
• Ensure adherence to organizational policies and legal regulations.
• Maintain confidentiality and security of sensitive information.
• Perform additional duties as assigned.

Benefits

• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• Access to a retirement savings plan.
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year).
• Transit spending account.
• Paid sick leave under the applicable state or local plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees