Warehouse Customer Service

$39,707 - $50,232/Yr

OnTrac - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Support Activities for Transportation

About the position

OnTrac is seeking an Operations Assistant Level 1 to support Operations Managers with administrative duties and customer service. This role involves interacting with drivers and customers to resolve package discrepancies, ensuring on-time delivery, and performing accurate data entry into the OnTrac system. The ideal candidate will thrive in a fast-paced environment and possess strong problem-solving skills.

Responsibilities

• Assist Operations Managers with administrative duties and customer service support.
• Interact with drivers and customers to resolve package discrepancies.
• Ensure on-time delivery by verifying deliveries and tracking package statuses.
• Perform accurate data entry into the OnTrac system.
• Prepare packages for delivery as needed.
• Research, analyze, and report on daily compliance to management.
• Communicate with customers regarding their package status.

Requirements

• High school diploma or GED.
• One year of related industry experience or training in transportation and delivery.
• General knowledge of Microsoft Word and Excel programs.
• Excellent customer service skills.
• Ability to multitask and work efficiently in stressful situations.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Referral program