About the position
As a Customer Service Representative Fueler/Washer at Penske, you will play a crucial role in ensuring that vehicles are fueled, cleaned, and safe before they hit the road. This position is not just about performing tasks; it's about being the face of Penske, greeting customers with a smile and ensuring they have a great experience. You will be responsible for conducting vehicle readiness inspections, which include checking tires, fluids, and other basic maintenance items. Your role will also involve maintaining a clean and safe environment for both customers and associates, which is essential for the overall customer experience. In addition to these responsibilities, you will have the opportunity to build your skills through training and hands-on coaching. This includes performing minor repairs such as installing mounted tires, replacing or rotating tires, and conducting preventive maintenance repairs. The position offers a pathway for growth, allowing you to advance to a technician role as you gain experience and knowledge in vehicle maintenance processes. You will receive comprehensive training on advanced vehicle maintenance technology, ensuring you are well-equipped to handle the demands of the job. Working at Penske means being part of a team that values customer service and strives to go above and beyond for its customers. You will be part of a company that offers career stability, competitive benefits, and a supportive work environment. The shift for this position will either be first or second, with working days to be determined, providing flexibility in your schedule.
Responsibilities
- Greeting customers and ensuring they have a great experience while fueling and washing vehicles
- Performing vehicle readiness inspections to check tires, fluids, and other basic maintenance items
- Maintaining clean and safe facilities for customers and associates
- Building skills through training and hands-on coaching to perform minor repairs such as installing mounted tires and conducting preventive maintenance repairs
- Completing other projects and tasks as assigned by the supervisor
Requirements
- High school diploma, equivalent, or prior work experience preferred
- Valid driver's license required
- Excellent customer service and communication skills
- Ability to work well as part of a team
- Willingness to work outside
- Basic mechanical ability and tool usage (preferred)
- Basic computer skills
- Ability to understand and comply with specific instructions, guidelines, rules, and regulations established by Penske management
- Ability to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies
- Regular, predictable, full attendance is an essential function of the job
- Ability to maintain a current driver qualification file as required by the role
Nice-to-haves
- Basic mechanical ability and tool usage
- Prior experience in customer service or vehicle maintenance
Benefits
- Competitive starting salary
- Shift premiums
- Career stability
- Opportunity for growth
- Excellent benefits, including lots of time off
- Strong, well-rounded training programs
- Advanced vehicle maintenance technology
- Location and schedule flexibility
