Warranty Administrator and Internal Service Writer

$43,680 - $45,760/Yr

Veurink's Rv Center - Grand Rapids, MI

Full-time - Entry Level

Grand Rapids, MI

Transportation Equipment Manufacturing

About the position

The Warranty Administrator and Internal Service Writer at Veurink's RV Center is responsible for managing service records, writing service repair orders, and handling warranty claims. This role requires strong organizational skills and the ability to multitask effectively in a fast-paced environment. The position involves collaboration with various departments to ensure timely delivery and repair of RV units.

Responsibilities

• Maintain all service records on new and used inventory until the unit is sold.
• Create and maintain stock unit folders for new and used incoming RVs.
• Write service repair orders for inspections and repairs of stock units.
• Obtain authorization for repairs from manufacturers if under warranty.
• Coordinate with sales management for repairs on used or out-of-warranty units.
• Work with the Delivery Coordinator and Shop Foreman to ensure timely delivery of units.
• Gain authorization from manufacturers for warranty claims and submit claims accurately.
• Monitor claim submissions and resolve outstanding claim issues.
• Process and manage payments for all warranty claims.

Requirements

• Computer skills with at least 1 year of experience (preferred).
• Ability to multitask and stay organized in a fast-paced environment.

Benefits

• Health savings account
• Health insurance
• 401(k)
• Paid time off
• 401(k) matching