Warranty Administrator/Receptionist

Fox Motors - Grand Rapids, MI

Full-time - Entry Level

Grand Rapids, MI

Motor Vehicle and Parts Dealers

About the position

Fox Motors has a Warranty Administrator/Receptionist opening in Grand Rapids, MI at Fox Mazda. You would contribute to our overall vision, "Working together moving people throughout life," by providing a welcoming experience to all customers, vendors, and community members. This is an entry level position and great way to start your career.

Responsibilities

• Greets visitors and answers incoming phone calls to determine the nature of their visit.
• Communicates with visitors and incoming callers in a professional, friendly, and efficient manner.
• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts credits on computer.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims.
• Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
• Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
• Files and maintains all service records as required by the warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with the cashier and telephone operator duties as needed.
• Assists with any clerical needs as directed by the fixed operations manager or the controller.
• Other duties as assigned.
• Assists service customers during the morning and evening when needed.
• Assists with administrative duties as requested.

Requirements

• High school diploma or general education degree (GED) or one to three months related experience and/or training.
• Excellent communication skills.
• Ability to multi-task in a fast-paced environment.

Benefits

• Paid Vacation, PTO, and Holidays
• Medical, Dental and Vision
• 401(k) with Employer Match
• Flex Spending
• Group Life Insurance (Company Paid)
• Short-Term and Long-Term Disability
• Supplemental Life Insurance
• Accident Insurance
• Employee Assistance Programs
• Employee Discounts
• Wellbeing Program
• Growth and Development Opportunities