Warranty Administrator

Bobcat Of Houston - Baytown, TX

Full-time - Entry Level

Baytown, TX

About the position

The Warranty Administrator position at Bobcat of Houston involves assisting with warranty claims and various administrative duties. The role is crucial for ensuring accurate processing of warranty claims and maintaining good communication with service managers and customers. The ideal candidate will be detail-oriented and confident, contributing to the efficiency of the warranty administration process in a fast-growing company.

Responsibilities

• Assist as needed with warranty claims through listed manufacturers.
• Verify history of repairs on machine (duplicate work, or parts warranty).
• Collect extensive information from the service managers on the service claim for processing.
• Assist with auditing credit files for customers and follow up on Sales Tax Exempt Files.
• Monthly Invoice/billing customers.
• Keep track and bill GM Accounts.
• Close Warranty/Fleet Tickets.
• Obtain pictures through One Drive, and attach them to vendor claims to ensure quicker response from manufacturers.
• Assist with part returns for vendors.
• Assist with answering incoming calls to Branch.

Requirements

• High School diploma required.
• Associate's Degree, Technical Degree or equivalent experience preferred.
• Excellent verbal and written communication skills.
• Excellent telephone skills.
• Basic Accounting Knowledge.
• 10 Key Microsoft Office Knowledge.
• Maintain good working relations with all managers and personnel.
• Ability to prioritize daily functions.

Nice-to-haves

• Experience in warranty administration or related field.

Benefits

• Health, Vision, and Dental Insurance
• Boot and Safety Glasses Reimbursement
• Christmas Savings Program
• Paid Vacation and Flex Time
• Matching 401K Plan
• Profit Sharing and Bonus Program
• Short and Long-term Disability
• Company Paid Life Insurance
• Critical Care and Accident Insurance
• Employee Assistance Program
• Paid Training
• Many opportunities for advancement (We prefer to promote from within)
• Family friendly company