Warranty Administrator

I State Truck - Eagan, MN

Full-time - Entry Level

Eagan, MN

1,001-5,000 employees

Machinery Manufacturing

About the position

The Warranty Administrator plays a crucial role in the operations of Interstate Companies Inc, primarily responsible for managing warranty claims from various repair facilities. This position requires a strong understanding of the truck service industry and a commitment to quality and customer service. The Warranty Administrator will work closely with the warranty department to ensure compliance with manufacturer audit requirements and maximize warranty recovery.

Responsibilities

• Review and seek corrections of warranty paperwork from multiple repair facilities.
• Ensure that all aspects of warranty claims adhere to manufacturers audit requirements.
• Follow policy and procedure guidelines set forth by vendors and Interstate.
• Create and monitor warranty claims on multiple vendor sites.
• Balance out weekly credit memos.
• Create and monitor warranty parts returns.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.

Requirements

• Basic computer skills
• Possess strong attention to detail
• High school diploma or equivalent
• Excellent communication and time management skills
• Strong problem solver with the ability to think outside of the box.
• 3 Years of Truck or Automotive Service Writing or Warranty claim Experience Required.

Nice-to-haves

• Positive attitude
• Self-directed but able to operate in a team environment
• Solid written and verbal communication skills including excellent customer service and phone skills
• Organized and able to manage time wisely
• Desire to succeed in a challenging position
• Computer Skills (Excel, Word, Excede OS)

Benefits

• Competitive Wages - Be paid your worth!
• Uniforms - fully supplied by Interstate!
• Tool program - available
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
• Pet Insurance - We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse