Warranty cancellation associate

$37,440 - $41,600/Yr

Confidential - Raleigh, NC

Full-time

Raleigh, NC

About the position

The Warranty Cancellation Associate is responsible for processing cancellations and refunds for warranties and aftermarket policies in a high-volume dealership environment. This role requires strong attention to detail, organizational skills, and the ability to manage multiple tasks while adhering to deadlines. The associate will work closely with dealership personnel to ensure accuracy in cancellation forms and accounting schedules.

Responsibilities

• Utilize multiple software systems to manage warranty cancellations.
• Prioritize tasks with a sense of urgency to meet deadlines.
• Process cancellations and refunds for warranties and aftermarket policies purchased by customers.
• Verify that cancellation forms are accurate and completely filled out.
• Ensure accuracy of required signatures from customers and dealerships and appropriate refund selection.
• Review and correct accounting schedules for dealerships.
• Communicate with dealership personnel for contract corrections.

Requirements

• Intermediate to advanced Excel skills.
• Strong organizational skills to manage multiple activities simultaneously.
• Attention to detail and a sense of urgency.
• Strong interpersonal skills in a busy environment.
• Previous automotive accounting experience preferred.
• A valid driver's license with an acceptable motor vehicle record.

Nice-to-haves

• 2 years of computer skills experience preferred.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance