Warranty Claims Specialist

$33,280 - $55,000/Yr

Gibbs Outdoor & Recreation - Woodway, TX

Full-time - Entry Level

Woodway, TX

Motor Vehicle and Parts Dealers

About the position

The RV Warranty Claims Specialist plays a crucial role in ensuring customer satisfaction and retention by effectively managing warranty claims for a growing camper/RV sales and service company. This full-time position focuses on delivering exceptional customer service while processing warranty claims according to manufacturer specifications, ultimately contributing to the company's profitability and service success.

Responsibilities

• Recording and processing claim information to manufacturer specifications.
• Ensuring warranty repairs are carried out to customer satisfaction.
• Investigating overdue, unsettled, and short-paid claims.
• Checking, verifying, processing, documenting, and filing warranty forms.
• Receiving, reconciling, and recording payment summaries from manufacturers/concessionaires.
• Maintaining a working knowledge of activities, methods, procedures, and policies of the Service Department.
• Performing other duties as assigned.

Requirements

• Valid Driver's License
• Strong computer skills and familiarity with MS Excel.
• High School Diploma or equivalent.
• Excellent organizational/sequencing skills.
• Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone or in person.

Nice-to-haves

• Experience with Microsoft Office (1 year preferred)
• Experience in customer service (1 year preferred)
• Experience with computer skills (1 year preferred)

Benefits

• Health insurance
• Paid time off