Warranty Program Manager-Westerville

Vertiv - Westerville, OH

Full-time - Mid Level

Westerville, OH

1,001-5,000 employees

Wholesale Trade Agents and Brokers

About the position

The Warranty Program Manager will enhance the efficiency and effectiveness of warranty programs by focusing on data-driven insights and process optimization. This role aims to improve customer experience through program and process enhancements, optimizing operational efficiency in a high-volume, customer-focused environment.

Responsibilities

• Review and analyze processes to enhance customer experience through efficiency gains and process improvements.
• Analyze existing warranty programs to identify opportunities for improvement and recommend changes that align with business goals and customer needs.
• Evaluate current warranty processes, identify inefficiencies, and provide data-driven recommendations to streamline operations.
• Collaborate with cross-functional teams, such as Product Development, Sales, and Customer Support, by providing insights and data to support warranty-related initiatives.
• Develop and maintain key performance indicators (KPIs), dashboards, and other reporting tools to monitor the effectiveness of warranty programs and communicate findings to senior management.

Requirements

• Bachelor's degree in business administration, Engineering, Data Analytics, or a related field.
• 3 years of Program and Project Management experience.
• Strong experience in data analysis and process improvement, preferably within a warranty or customer service environment.
• Advanced knowledge of Power BI or other analytics and reporting platforms, with the ability to create dashboards and generate insights from data.
• Excellent analytical skills with the ability to interpret complex data, generate insights, and develop actionable strategies.
• Effective communication and interpersonal skills, with the ability to present data and recommendations to various stakeholders.
• Proficiency in relevant software and tools, such as Microsoft Office Suite and CRM systems.
• Experience in a high-volume, customer-focused environment.
• Knowledge of industry standards and best practices in warranty management.

Nice-to-haves

• Certification in Data Analytics, Project Management (PMP), or Six Sigma is a plus.