Warranty Rotables Administrator

West Star Aviation - East Alton, IL

Full-time - Entry Level

East Alton, IL

101-250 employees

Support Activities for Transportation

About the position

The Warranty Rotables Administrator at West Star Aviation plays a crucial role in supporting various departments including Parts, Billing, Parts Sales, and Accounting. This position requires a solid understanding of aviation parts, warranty processes, and inventory control, ensuring efficient processing of warranty claims and vendor communications. The role emphasizes teamwork and direct interaction with customers and vendors, contributing to the overall customer service excellence that West Star is known for.

Responsibilities

• Process spares warranty claims with parts and service vendors.
• Provide internal service to parts, billing department, and accounting.
• Process return to vendor paperwork and scan backup for follow-up.
• Communicate extensively with all vendors and customers on core and return to vendor situations.
• Research open spares warranty, core, and return to vendor claims and issue credit or debit to customer or vendor offset accounts.
• Provide application instruction for credits and invoices to accounting.
• Assess core billback and denied return fees per vendor guidelines and bill accordingly.
• Maintain all records of rotable and return to vendor transactions.
• Create invoices for additional charges and non-return of cores.
• Effectively communicate in English, both verbally and in writing.
• Perform any other job-related duties as assigned by supervisor or management.

Requirements

• High school diploma or equivalent.
• Strong verbal, written, and interpersonal skills.
• Customer service-oriented mindset.
• Knowledge of warranty and accounting processes preferred.
• Working knowledge of computers required.
• Self-motivated and able to perform in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Reliable transportation to work.

Nice-to-haves

• Valid driver's license approved for airline travel or a valid passport.
• Experience in aviation parts and maintenance functions.

Benefits

• Medical insurance starting on day 1
• Dental insurance starting on day 1
• Employee Assistance Programs
• Health Savings Account
• 401K match of 5%
• Relocation bonus
• Weekly pay days