Warranty Service Manager

David Weekley Homes - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

11-50 employees

Construction of Buildings

About the position

The Warranty Service Manager (WSM) at David Weekley Homes is responsible for resolving warranty calls from homeowners by inspecting issues, determining warranty eligibility, and coordinating repairs with customers and subcontractors. This role requires a self-starter who can work independently and collaboratively in a fast-paced environment, ensuring high levels of customer satisfaction across multiple communities.

Responsibilities

• Coordinate and schedule all other repairs with contractors and customers
• Follow up, inspect and ensure completion of all repairs
• Hold contractors accountable for results
• Instruct customers on how to maintain their homes, as well as communicate what items are not warrantable
• Manage your budget
• Perform minor repairs
• Handle multiple tasks, as well as projects within designated timeframes
• The ability to say 'no' and overcome objections in a professional manner
• Responsible for achieving high levels of customer satisfaction

Requirements

• A positive attitude and good social/interpersonal skills are essential
• Must be able to deal with and remain calm in confrontational situations and deal with negativity
• Previous experience in the home building industry and/or some home repair experience is strongly preferred
• Previous experience in a customer service environment
• Have exceptional listening and communication skills
• Follow up and follow through consistently to deliver outstanding service
• Have excellent time management, organizational and scheduling skills

Benefits

• Health Insurance - Medical, Dental and Vision
• 401k and discretionary 8% match
• Employee Stock Ownership Plan
• Profit Sharing
• Vacation, Paid Holidays, plus PTO
• New Home Discount for Team Member and Family
• College Scholarship Program
• Community Outreach
• Sabbaticals
• And more!