Water Customer Services Administrative Aide

$42,661 - $72,966/Yr

City of Phoenix - Phoenix, AZ

Full-time

Phoenix, AZ

5,001-10,000 employees

Executive, Legislative, and Other General Government Support

About the position

The Customer Services Division of the Water Services Department (WSD) is seeking an Administrative Aide to provide advanced administrative support, requiring independent decision-making and a thorough knowledge of WSD terminology, procedures, and practices.

Responsibilities

• Reviewing documents for completeness and accuracy.
• Composing and responding to a variety of correspondence.
• Interpreting and making decisions in accordance with policies and laws.
• Updating computer databases or other systems.
• Running reports, comparing data, and auditing records.
• Providing customer service and responding to issues or complaints.
• Scheduling meetings or events.
• Providing general administrative support such as typing, phones, and filing.
• Using various office software such as Word, Excel, and Outlook.

Requirements

• Four years of experience performing clerical duties.
• OR Bachelor's degree in public or business administration or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.

Nice-to-haves

• Experience with SAP.
• Experience with CONCUR.
• Experience with Adobe Acrobat.
• Experience with VISIO Software.
• Experience in procurement and payment reconciling.
• Experience in internal or external customer service.
• Experience managing difficult customer service situations.
• Experience in scheduling and calendaring (ex. Kronos, Telestaff, Outlook, etc.).
• Proficient in Microsoft Office, including Word, Outlook, and Excel.

Benefits

• Traditional pension with employer and employee contributions.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.