Water Customer Services Administrative Aide

$42,661 - $72,966/Yr

City of Phoenix - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Executive, Legislative, and Other General Government Support

About the position

The City of Phoenix is seeking a full-time Administrative Aide for the Customer Services Division of the Water Services Department. This role involves providing advanced administrative support, requiring independent decision-making and a thorough understanding of departmental terminology, procedures, and practices. The Administrative Aide will be responsible for various tasks including document review, correspondence management, data entry, customer service, and general administrative duties.

Responsibilities

• Reviewing documents for completeness and accuracy.
• Composing and responding to a variety of correspondence.
• Interpreting and making decisions in accordance with policies and laws.
• Updating computer databases or other systems.
• Running reports, comparing data, and auditing records.
• Providing customer service and responding to issues or complaints.
• Scheduling meetings or events.
• Providing general administrative support such as typing, phones, and filing.
• Using various office software such as Word, Excel, and Outlook.

Requirements

• Four years of experience performing clerical duties.
• Bachelor's degree in public or business administration or a related field.

Nice-to-haves

• Experience with SAP.
• Experience with CONCUR.
• Experience with Adobe Acrobat.
• Experience with VISIO Software.
• Experience in procurement and payment reconciling.
• Experience in managing difficult customer service situations.
• Experience in scheduling and calendaring (e.g., Kronos, Telestaff, Outlook).
• Proficient in Microsoft Office, including Word, Outlook, and Excel.

Benefits

• 401(a) Commuter assistance
• Paid parental leave
• Health savings account
• Paid holidays
• Disability insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• Loan forgiveness
• Life insurance