Water/Fire Restoration Technician

$33,280 - $41,600/Yr

ServiceMaster - Jonesboro, GA

Full-time

Jonesboro, GA

Administrative and Support Services

About the position

The Water/Fire Restoration Technician position involves monitoring, inspecting, and completing tasks related to water restoration jobs to ensure the effective completion of drying, demolition, and various restoration activities. The technician is responsible for preparing and reviewing documentation, including notes, photos, and other necessary documents, in accordance with company policies and procedures to facilitate reimbursement from insurance companies. A key aspect of the role is to explain the processes used to complete active jobs and the next steps to resolution directly to customers, ensuring they are informed and satisfied with the service provided. In this role, the technician retrieves work orders, checks the travel route, and ensures that the appropriate equipment and supplies are loaded onto the truck before arriving at the work site. They are expected to complete assigned jobs according to company processes while maintaining quality control on each job. Responsibilities include performing water damage repairs, which encompass water extraction, pack-out of contents, and the removal and disposal of non-salvageable materials, as well as light construction and demolition tasks as directed by a supervisor. The technician must ensure that all equipment, supplies, vehicles, and products are handled properly and report any malfunctions or damages to the supervisor. After completing jobs, the technician inspects the work and obtains customer signatures for approval, requesting payments when necessary. Daily monitoring and tasks on assigned water jobs for both residential and commercial customers must be performed with urgency. The technician is also responsible for making daily adjustments to the drying plan based on meter readings and resolving any issues that arise with customers, communicating these issues and daily job activities with the supervisor and key company staff. Documentation and pictures must be prepared according to company policies to ensure reimbursement from insurance companies.

Responsibilities

• Monitors, inspects, and completes tasks for water restoration jobs.
• Prepares and reviews documentation including notes, photos, and documents for insurance reimbursement.
• Explains processes used to complete active jobs and next steps to resolution to customers.
• Retrieves work orders and checks travel routes for job assignments.
• Ensures appropriate equipment and supplies are loaded on the truck before arriving at the work site.
• Completes assigned jobs according to company processes while maintaining quality control.
• Performs water damage repairs including water extraction and demolition as directed by supervisor.
• Ensures proper handling of equipment, supplies, and vehicles, reporting any malfunctions to the supervisor.
• Inspects jobs after completion and obtains customer signatures for approval and payment requests.
• Performs daily monitoring and tasks on assigned water jobs with urgency.
• Makes daily adjustments to the drying plan based on meter readings.
• Resolves customer issues and communicates daily job activities with supervisor and key staff.
• Prepares documentation and pictures according to company policies for insurance reimbursement.

Requirements

• High school graduate or equivalent.
• Experience in the restoration or construction industry preferred but not required.
• Valid Driver's License and satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Experience with using mobile software to enter data.
• Ability to read and follow product label usage instructions.
• Reports to work on time in a clean, complete uniform.
• Must be able to prioritize activities and meet deadlines.
• Certifications such as WTR - Water Damage Restoration Technician and ASD - Applied Structural Drying Technician are preferred but not required.

Nice-to-haves

• Experience in the restoration or construction industry is preferred.
• Certifications such as WTR and ASD are preferred.