Water Mitigation Production Manager

About the position

At SERVPRO of Rio Rancho/Sandoval County and SERVPRO of S. Albuquerque, we’re not just restoring properties—we're restoring peace of mind. We’re looking for a skilled, motivated, and experienced Water Mitigation Production Manager to lead our mitigation team, ensure high-quality service, and drive operational excellence.

Responsibilities

• Oversee all aspects of water mitigation projects from start to finish
• Manage, train, and schedule mitigation technicians and crew members
• Ensure projects are completed on time, within budget, and to industry standards
• Coordinate equipment, materials, and subcontractors as needed
• Communicate with insurance adjusters, homeowners, and internal teams
• Ensure compliance with IICRC standards and safety protocols
• Track job progress, documentation, and job profitability
• Provide exceptional customer service and resolve any issues that arise

Requirements

• 2+ years of experience in water mitigation or restoration
• Prior supervisory or management experience preferred
• IICRC WRT certification desired (ASD and other certifications a plus)
• Strong organizational, communication, and leadership skills
• Valid driver’s license
• Ability to respond to emergency calls and work flexible hours when needed

Nice-to-haves

• Familiarity with SERVPRO systems (DryBook, Xactimate, WorkCenter) preferred

Benefits

• Competitive salary + performance-based bonuses
• Company vehicle, phone, and equipment
• Health, dental, and vision benefits
• PTO and paid holidays
• Ongoing training and professional development
• A positive team culture where your work truly matters
• Growth opportunities within the SERVPRO network
• Supportive team environment backed by a nationally trusted brand